***Due to the manufacturing process on custom ordered unmounted stamps, those stamps cannot be returned to us unless there is a defect in the image. Orders for unmounted stamps are hand cut at the time the order is prepared and processed. This policy is only applied on those custom orders. It does not apply to the prepackaged unmounted images that we offer in coordination with the dies. If you happen to find a defect in the image, please email us at firstname.lastname@example.org. We would be more than happy to make an exchange for you.